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26 Apr 2024

Eurex

Eurex Readiness Newsflash | Decommissioning of the Eurex mobile app

Eurex Readiness Newsflash | Decommissioning of the Eurex mobile app

Dear customer,

With this newsflash, we would like to inform you about the decommissioning of the Eurex mobile app. We thank you for your long-term support of the app and have been pleased to offer you this service over the past years.
 
The app will be decommissioned and no longer supported with effect from Tuesday, 30 April 2024.
 
All information provided by the app will continue to be available directly via our website www.eurex.com. To be informed automatically, check out our Circular & Newsflash subscription page to subscribe to all the categories of interest.
 
For more details about the Eurex information channels, please visit our dedicated webpage: Support > Information Channels.
 
Kind regards,
Client Services

Visit now Eurex Support Trading to access a wide array of support content!

Recipients:

All Trading Participants of Eurex Deutschland and Vendors

Target groups:

Front Office/Trading, Middle + Backoffice, IT/System Administration, Auditing/Security Coordination 

Contact:

client.services@eurex.com

Web:

Support > Information Channels

Market Status

XEUR

The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.

Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message. 

We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.

An instant update of the Market Status requires an enabled up-to date Java™ version within the browser.