Eurex
Dear Eurex Participant,
We are excited to announce our new client support approach to enhance your experience with our support services related to T7 Release 12.1.
Starting immediately, we will be replacing our traditional account management approach with a dedicated T7 Release team, available via the email inbox client.services@eurex.com for all client inquiries related to the upcoming T7 Release 12.1. This approach is aimed at streamlining our bilateral interaction, ensuring faster response times, and delivering an even higher quality of support to our clients.
To ensure your inquiries receive the quickest response, we kindly request that you direct all questions regarding T7 Release 12.1 scope items to client.services@eurex.com. Our service team will be monitoring this inbox closely to provide you with timely and effective assistance regardless of whether your request is related to functional, technical or organizational topics.
The feedback we received via our customer satisfaction questionnaire was the driver for this improvement. We appreciate your cooperation and understanding as we strive to continually enhance our services. Should you have any questions or concerns regarding this change, please don't hesitate to contact our T7 Release Team.
Kind regards,
Your Client Services Team
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Recipients: | All Trading Participants of Eurex Deutschland and Vendors | |
Target group: | Front Office/Trading, Middle + Back Office, IT/System Administration, Auditing/Security Coordination | |
Related circular: | Eurex Circular 098/23 | |
Contact: | client.services@eurex.com | |
Web: | Support > Initiatives & Releases > T7 Releases > T7 Release 12.1 |
Market Status ⓘ
XEUR
The market status window is an indication regarding the current technical availability of the trading system. It indicates whether news board messages regarding current technical issues of the trading system have been published or will be published shortly.
Please find further information about incident handling in the Emergency Playbook published on the Eurex webpage under Support --> Emergencies and safeguards. Detailed information about incident communication, market re-opening procedures and best practices for order and trade reconciliation can be found in the chapters 4.2, 4.3 and 4.5, respectively. Concrete information for the respective incident will be published during the incident via newsboard message.
We strongly recommend not to take any decisions based on the indications in the market status window but to always check the production news board for comprehensive information on an incident.
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